YW
YAMKELA W
1 reviews | Active since Dec 2014
19 Aug 2025, 08:31
DMC Incorrectly Reporting Accounts – Damaging My Credit
DMC has carelessly and incorrectly reported my accounts to the credit bureaus. • Truworths (***): Shows a missed payment in May 2025, yet I have a settlement letter proving the account was fully paid on 21 May 2025. • Foschini (***): Shows a missed payment in April 2025, but I have bank proof that this payment was made on time.
These false entries are reckless and have unfairly damaged my credit score. Despite providing proof of settlement and payment, DMC has not corrected the information.
I will escalate this to the Credit Ombudsman and the National Financial Ombud (NFO) if this is not rectified immediately. Consumers should not suffer due to negligent and inaccurate reporting.
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Replies (2)
DMC's replyOfficial
19 Aug 2025, 15:07Thank you for your complaint, we will proceed to investigate and will provide you with feedback.
Kind regards DMC Debt Management Tel: ***
Kind regards DMC Debt Management Tel: ***
DMC's reply19 Aug 2025, 15:07
Official
Thank you for your complaint, we will proceed to investigate and will provide you with feedback.
Kind regards DMC Debt Management Tel: ***
Kind regards DMC Debt Management Tel: ***
DMC's replyOfficial
21 Aug 2025, 11:43Dear Sir / Madam,
Thank you for affording us the opportunity to investigate your complaint.
Kindly be advised that we have addressed your concerns in respect of this particular account.
In light of the above we have proceeded to close your query.
Kind regardsDMC Debt Management Tel: ***Email: ***
Thank you for affording us the opportunity to investigate your complaint.
Kindly be advised that we have addressed your concerns in respect of this particular account.
In light of the above we have proceeded to close your query.
Kind regardsDMC Debt Management Tel: ***Email: ***
DMC's reply21 Aug 2025, 11:43
Official
Dear Sir / Madam,
Thank you for affording us the opportunity to investigate your complaint.
Kindly be advised that we have addressed your concerns in respect of this particular account.
In light of the above we have proceeded to close your query.
Kind regardsDMC Debt Management Tel: ***Email: ***
Thank you for affording us the opportunity to investigate your complaint.
Kindly be advised that we have addressed your concerns in respect of this particular account.
In light of the above we have proceeded to close your query.
Kind regardsDMC Debt Management Tel: ***Email: ***