DMC *********** staff and poor management of business

I have two accounts that were handed over to DMC by TRUWORTHS AND FOSCHINI.

Last week I requested a credit report from transunion. The payments that I made in July doesn't reflect on the report. I took it up with Transunion this afternoon, they said I should contact DMC since they are handling my accounts.

I called DMC this afternoon to inform them about my problem, the consultant whom I spoke to advised that I should call my creditors, Truworths and Foschini so they can update on ITC.

I drove to the nearby Mall, I went to Truworths and I asked for the legal department just like how Vuyolethu Mgi and her team leader, Xolani Socutshana advised me to. I got hold of the Truworths legal department, I explained my problem and they said they can't do anything because the account was sold to DMC, on their system it reflects that I don't owe them anything, I should contact DMC. I went to Foschini, same story. I don't know whether I should continue paying for the accounts with DMC or just leave them since I cannot get help from these unprofessional debt collectors.

Second problem, I requested a Truworths statement on 04 August, I was advised to wait 21days. When I called in today, Vuyolethu Mgi said she will email it to me, she never did. It is not the first time this is happening. On the 4th I spoke to Lameze King, I asked her change my name on the Foschini statement since it had incorrect initials, she said it's against the company policy to make amendments on the statements, they can only be changed once I have settled my account and she said that in a very condescending manner. I asked her to escalate my query to her superior or send me her supervisors email address so I can inform them myself, she never got back to me.

The next day I called in and I spoke to Kanya, who was very helpful, she was able to assist me there and then and she sent a correct statement. It was a first time ever I received a great service from a DMC agent.

Half of DMC doesn't know what they are doing there, both agents and team leaders/supervisors. There are lot of unhappy clients, because they don't train their staff. I don't think you even care about the complaints that clients write here on hello peter about their company, Yet they handle a multimillion rands business, but they don't respect clients.

My queries are not resolved on time, I request statements and don't get them on time. Why do they even have leaders/supervisors if they are always busy in meetings? Who should we complain to when their staff is giving us attitude? Don't do their job. The amount of airtime that we spend, calling your call centre just to get a ****py service!