DMC *******LY DEBITING MY ACCOUNT (****** *******)

I made a payment on the 25th of Feb 2021 after you didn't debit my account on the agreed date of 23rd Feb.. I sent Proof of Payment and even received an sms stating payment was received. Now on the 2nd March 2021 you debit me again.. Why..?

Your consultant Nokuthula lies to me when I call saying she'll put me through to a Supervisor.. And your second consultant says she'll send an email to a Sup and cc me.. I'm still waiting.. AND I WANT MY MONEY BACK