DMC Ignores Payment Issue on My Daughter’s Mr Price Sport Account

I am raising a formal complaint regarding my daughter’s Mr Price Sport account (Account ***), which is being handled by DMC.

A payment was made on her account using an incorrect reference (BJoubert). This error was reported to DMC on the same day, and proof of payment was provided immediately. Despite this, we are now being told that we must wait an additional 7 days for the payment to be traced and allocated.

We have called DMC every day to resolve this issue. We even informed them that we would escalate the matter to the National Credit Regulator (NCR). Shockingly, their response indicated that they do not care and that my daughter should simply wait. This shows a complete lack of accountability and dismissive attitude toward her situation.

Promises were made that the account would be updated promptly and that her credit profile status will be updated. These promises have not been honored. This delay is unfair, unnecessary, and directly impacts my daughter’s financial standing, employment opportunities, and ability to purchase a vehicle.

This matter is not just administrative. My daughter is 21 years old and actively trying to build her future. Being penalized despite acting responsibly is completely unacceptable.

Action Requested:

Immediate allocation of the payment Written confirmation that the account is updated Assurance that her credit profile will not be negatively impacted

DMC’s handling of this matter demonstrates a complete lack of concern for her wellbeing and financial standing.

Sincerely,