DMC Call Centre

I have been struggling to get DMC to send me their banking details in order for me to settle this Account. I requested this information in January 2022 and to date 8 March I have still not received it. I have called several times in between and no email or sms with the details. I'm just becoming skeptical about paying this Account in full because they taking forever to send banking details now what about me still receiving the paid up letter and still the updating of my credit report.