BF
Bontsi F

1 reviews | Active since Oct 2019

24 Oct 2019, 13:06

DMC and TFG

Hello

I would like to lodge a complain about DMC and TFG sportscene in greenstone

I went to the store in January 2017 to make an enquiry about my account , it was on the the 23 jan 2017 when i was at the store and i asked one of the consaltants if my account was handed over or was still with the store...the guy that helped me told me that my account was not handed over...i asked him what my balance was and he said it was R2087.51 i told him i would pay over 2 days as i had reached my daily limit

The following day it being the 24 Jan 2017 i went to the store sportscene in greenstone to make payment of R1000 and said i would come back the following day to pay the balance....the following day i went it being the 25 Jan 2017 to swipe the the balance of R1087.51

A year later DMC gives me a call to say that i should make payments on my sportscene account i explained to the consaltant that called and the never got back to me ...a few months later i got a call again from DMC i again explained what happend and was advised to go to the store and i did

When i got there the lady that helped me said to me the staff that was working that year was fired .....and i should call DMC

I really not happy about the two stores giving me the run around as its appering on my credit report

0
Replies (2)
DMC
DMC's reply24 Oct 2019, 14:44
Official
Thank you for your complaint, we will proceed to investigate same and will provide you with feedback soonest.
 
Kind RegardsDMC Debt ManagementTel: ***Email:   ***
DMC
DMC's reply06 Nov 2019, 11:03
Official
Thank you for affording us the opportunity to investigate your complaint.
We trust that we have addressed your concerns in respect of this particular account in our correspondence dated 6 November 2019.
In light of the above we have proceeded to close your query.
Kind RegardsDMC Debt ManagementTel: ***Email:   ***