DMC ****

Good day I am receiving calls from DMC, saying that I owe exact, after settling 70% of my debts and the balance must be settled by exact insurance as I was paying monthly with the installment without skipping an installment. I submitted all my documents with them after getting retrenched . After 3 year of not hearing from exact, no calls no statements, I received a call to say Iam owing by DMC. I emailed DMC my correspondence with exact. They kept quite now after 3 years they come to tell me that I owe exact. How became the insurance settle the balance.

"Good afternoon I trust you are well. Please receive my retrenchment letter as the agreement with DMC consultant regarding Exact account. I got retrenched on 31/12/2016 and I pay 90 percent of my debt. And asked for the insurance to cover the remaining balance as I was promised when I opened the account.

I was also paying insurance for such unforeseen circumstances and they told me that insurance will only pay when I'm dead, however they haven't told me that when I open the account.

I haven't received an account statement from them since 2016 .

Kind regards Busisiwe"

"Good day

I hope this email finds you well.

Could you please note that I don't have an active account with exact. please refer to the email below, I did all the required process to close off the account , it's been 9 years now.

I will contact an ombudsman to assist , I can't keep on telling you and sending one proof every three years .

I don't owe anything, insurance settles the balance. I can't keep slips for 10 years, I kept it for 5 years as per the requirements.

Thank you and kind regards Show quoted text Good day" Below is DMC response

Thank you for contacting DMC, kindly send us your ID number.

Kind regards, Help Desk Team

CONTACT US Call: *** Email: *** Website: www.dmc.co.za DMC Debt Management, a Division of Opco 365 (Pty) Ltd Registration No *** | NCRCP103 | Debt Collection Certificate No. ***-12 | FSP No. 9945

' Could you please note that I don't have an active account with exact. please refer to the email below, I did all the required process to close off the account , it's been 9 years now.

I will contact an ombudsman to assist , I can't keep on telling you and sending one proof every three years .

I don't owe anything, insurance settles the balance. I can't keep slips for 10 years, I kept it for 5 years as per the requirements.

Thank you and kind regards Show quoted text Good day

Thank you for contacting DMC, kindly send us your ID number.

Kind regards, Help Desk Team