DMC

I'm currently having outstanding balance of 77 000 with DMC ref ********** 0 . I had been monitored the account keep checking the settlement past t months the settlemnemt wee4nt down to 32000. Now I requested the settlement the account doesn't have the discount where would I get 77000 the account is more than 6yrs with them meaning I will pay for the rest of m life. I call consultant requesting discount but nothing no one willing to help. Ek is gaatful van die DMC.