Disgraceful & Unprofessional Treatment When Trying to Settle Account

Disgraceful and unprofessional service. I tried in good faith to settle my account and dealt with Nosi, but was completely ignored despite repeated follow-ups. When I eventually reached Terri-Ann, she was dismissive, insensitive, and unwilling to listen or assist. It is unacceptable that a company meant to collect payments makes it impossible to pay while treating people with such disrespect. Management intervention is urgently needed.