Credit Status Not Updated

Good Day<br> On the 25th of September 2014 i settled my Identity Account which was handed over to DMC with contract No: ***7. I contacted DMC on the 1st October 2014 and requested a paid up letter and for the account to be updated on the credit bureau as paid in full. Hugh-Reece Jansen who was assisting me at the time said he will confirm that the account is paid up and send me the confirmation. he will then forward the letter to get the account updated to paid in full and that would take 30 Working days.<br> i consulted with trans-union and they confirmed that it takes 14 working days for the information to be updated from the day they receive the paid up letter. On Monday June 15th i pulled a new credit record and the account is still sitting in areas and is not updated to paid in full. I Called DMC and spoke to Chante who could not explain why my information was not updated and requested i send her the paid up letter and credit report which i have done so. <br> I have still not received feedback of if my matter is being dealt with and why my account was not updated. this is frustrating. Someone needs to explain why this was not done last year already.