COMPLAINT

I am trying to do the right thing, by fixing what I broke meaning this is the debt I have caused myself.

The discount R25 000,00 you kindly provided me and I agreed to at that time, I was not able to pay in full which atleast led me to pay a R20 000,00. Instead of nothing.

The other three amounts R11 000, R1 900, R1350,00 I paid and I have sent you all the proof of payment.

I am unemployed, my parents and uncle helped me and they didn't get the amount that we had hoped for that is why I short paid.

I called Hanna on Friday and I spoke to Janita and another guy that I explained this to and they said they would come back to me and no one did.

I used my initiative and paid the R20 000

I have nothing - not a car, not a house, no furniture, no kids, only the clothes on my back and I live with my parents and there SASSA money.

Hanna called me this morning talking down on me like I am child. No professionalism only sarcasm about how you gave me discount ...

I don't want to ever speak to Hannalore Pretorius again. She does not know me and my story. Your phone call was utterly unkind. You are a consultant - you work for DMC, it is not yours. Show empathy really, when we arranged the settlements you were nice and happy and chirpy and this morning you flipped to the other side, which disappointed me thats why I hardly spoke. I am not your child nor is any of the clients you speak to daily, respect goes a long way.

I worked at BANK - head office in Jhb - I was good at job, credit card collections department - data capturer and then call agent, then team leader, then manager and then Senior Manager.

I never ever let the clients feel like ****, when I use to take a call from one of my agents back then, I treated them with professionalism, empathy and respect NO MATTER IF THEY OWED MONEY ...

HANNALORE PRETORIUS BE CAREFUL YOU DO NOT FALL OFF YOUR HIGH HORSE

I am asking for you to show remorse DMC - I need a job and I aint getting one with my name blacklisted ... I am asking for your help please clear my name I humbly ask.

I know there can be amounts written off. I am asking for your help DMC please.

Kind Regards