Bad unfriendly service

Good day

These people don't want you to pay up your account with them . They send me a settlement letters on the 18th June and on the 20th June payment was made to their account in accordance with their settlement letters.

On the 23rd I have emailed everything to them they confirmed to receive it. I was told to come back on Wednesday to check because it take 3-7 days to reflect.

When I enquired today which is Wednesday I was told to wait 7 days now what absurdness is this!!! Also I was told the proof of payment can't open because it's password protected why didn't they tell me when I first send the proof of payment???

I opened the document with the very same password but even screenshot it to show the consultant it's open and I don't understand why it can't open now on this Wednesday on their side what happened to the initial document I send on the 23rd?

They can't confirm if the money is reflecting they only tell me come back in 7 days before that I had to come back on Wednesday which is today.

I made it clear I'm not going to be responsible for any occuring interest as that payment was made in time and also send in time to them as I see their end date is on the 30th for the settlement letters.

They are just very much unprofessional and sneaky