SR
Simphiwe R
1 reviews | Active since Aug 2020
02 Sept 2025, 10:34
BAD SERVICE AND POOR RESPONSE.
I settled my Capitec loan through DMC, I have now been requesting a settlement letter as per agreement prior to the account being settled, I had been informed that I will receive a settlement letter once the account has been paid off. I have sent them proof of payment but they still giving me run arounds to get me the letter. One of their consultants told me this matter has been escalated to management but till this day I have not received my settlement letter. I am so frustrated.
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Replies (4)0
Replies (4)
DMC's replyOfficial
02 Sept 2025, 10:56Thank you for your complaint, we will proceed to investigate and will provide you with feedback.
Kind regardsDMC Debt Management Tel: ***Email: ***
Kind regardsDMC Debt Management Tel: ***Email: ***
DMC's reply02 Sept 2025, 10:56
Official
Thank you for your complaint, we will proceed to investigate and will provide you with feedback.
Kind regardsDMC Debt Management Tel: ***Email: ***
Kind regardsDMC Debt Management Tel: ***Email: ***
SR
Simphiwe R's updateReviewer Update
03 Sept 2025, 15:49I am still waiting for your team to resolve the issue I have raised with you guys. I have been in contact with one of your representatives since yesterday and they promised to have this issue resolved. It has been 8hours now and I have not received any communication from her and now seems like nobody is replying my WhatsApp message. I just received an SMS saying I have an outstanding balance of R1350 which is pure madness. Your query department confirmed they have received payment, they just need to allocate the funds into my account. I do not understand, what else needs to be done. This has been going on for almost a week.
SR
Simphiwe R's update03 Sept 2025, 15:49
Reviewer Update
I am still waiting for your team to resolve the issue I have raised with you guys. I have been in contact with one of your representatives since yesterday and they promised to have this issue resolved. It has been 8hours now and I have not received any communication from her and now seems like nobody is replying my WhatsApp message. I just received an SMS saying I have an outstanding balance of R1350 which is pure madness. Your query department confirmed they have received payment, they just need to allocate the funds into my account. I do not understand, what else needs to be done. This has been going on for almost a week.
DMC's replyOfficial
03 Sept 2025, 16:00Thank you for your complaint, we will proceed to investigate and will provide you with feedback.
Kind regardsDMC Debt Management Tel: ***Email: ***
Kind regardsDMC Debt Management Tel: ***Email: ***
DMC's reply03 Sept 2025, 16:00
Official
Thank you for your complaint, we will proceed to investigate and will provide you with feedback.
Kind regardsDMC Debt Management Tel: ***Email: ***
Kind regardsDMC Debt Management Tel: ***Email: ***
DMC's replyOfficial
04 Sept 2025, 13:34Dear Sir / Madam,
Thank you for affording us the opportunity to investigate your complaint.
We apologise for the delay in furnishing you with the settled letter for your account. Same has been forwarded to you in our correspondence dated 04/09/2025.
Kind regardsDMC Debt Management Tel: ***Email: ***
Thank you for affording us the opportunity to investigate your complaint.
We apologise for the delay in furnishing you with the settled letter for your account. Same has been forwarded to you in our correspondence dated 04/09/2025.
Kind regardsDMC Debt Management Tel: ***Email: ***
DMC's reply04 Sept 2025, 13:34
Official
Dear Sir / Madam,
Thank you for affording us the opportunity to investigate your complaint.
We apologise for the delay in furnishing you with the settled letter for your account. Same has been forwarded to you in our correspondence dated 04/09/2025.
Kind regardsDMC Debt Management Tel: ***Email: ***
Thank you for affording us the opportunity to investigate your complaint.
We apologise for the delay in furnishing you with the settled letter for your account. Same has been forwarded to you in our correspondence dated 04/09/2025.
Kind regardsDMC Debt Management Tel: ***Email: ***