Bad customer services ever,

I have had the most worst experience from dmc for the past 3 months as a client that wants to pay off my debt, I've been calling back and forth for help and there is no consistency in what so ever for a big company such as this one, as much as being handed over to dmc to pay off a Mr price account, I'm well aware off and I would like nothing more to do with dmc but to just pay off my account, but they have been making it so hard for me as a collection company as big and nothing as useless as their consultants that do not have a full 360 customer services for all my queries and all my complaints, I've spoken to multiple agent's specifically Anovuyo, Asipho, Zipho list goes on on these specific ladies, the most annoying part is I've called so many times as the agent's would answer their calls after giving my details and repeating the same thing to the agents asking for help they would either hang up the phone while I'm the line, or they would promise to get back to me with no communication given back, I've app**** for certain discounts to pay off my debt, but it's either the discount would be rejected with no valid reason until I have to call back and ask the outcome of the request, dmc gave me a discount of 5% that takes away 300 from debt that's so rediculous from the 5700, mind you I've been paying dmc monthly debit fee but it goes no where close to reducement because of the interests I was not even told about, I've asked for a settlement of R4000, it was declined with no reason, I've called nimble group, spoke to an agent Anthia Yolanda she told me that am offer of R4500 was approved and to be paid not later than the 30th April 2024, mind you I called dmc again to confirm what nimble said but the stories were changed, Anovuyo the agent said she was on leave she does no know what happened and why I was not informed on time, yet again said she will get back to me till today, today 22.04.24 I called again spoke to an agent called Nozipho, I asked to be transferred to Anovuyo but refused saying she's on a call which is totally understandable but I preferred to work with Anovuyo as she understands the issue more and to get a green light... Once again I have in my details and funny enough that agent hung up on me again with no help what's so ever and you expecting me to pay that 12% discount with this horrible service, I would like my offer even now of a R4000 settlement to pay off dmc so that we can go our separate ways, so much of holding on to our accounts that we want to sort out because you are very bad company I've asked to get assistance from the management as well but with no luck, a company that does not provide Ref numbers to trace my calls.