Bad Attitude & Account Paid Up

<p>I made a call to your contact centre regarding the update of my credit records at the credit bureaux. And you contact centre agent (one Sihle something) had complete disregard for my concerns. At first she assumed I was someone who had called the day before, and then the I asked about the process for updating my profile at the credit bureaux she was disrespectful and refused to give me this detail. And when I asked to speak too someone else she put me on hold for ore than 5 minutes, until I took the a decision and hung up cause it was clear that she was not going to put me through to someone else.</p> <p>It Is funny how when you want payment, the customer service is outstanding and when payment is made the customer service level drops. I have requested numerous times that my profile be update at the credit bureaux but this is yet to be done. Cleary the next step is to contact the credit ombudsman.</p>