Awful disgusting service

Today 2022/08/27 I got really disgusting service from Tamyron whom via whatsapp I asked if my account has been updated or not on ITC as paid my bradlows account through then and this Tamyron person said it has been updated and there after I requested for paid up letter and they sent to me via whatsapp .

Tamyron said to me I need to take the paid up letter and submit it for ITC update myself which is contradicting and then I referenced to Tamyron that this is the first time I here if this because I paid some of my accounts with MBD which MBD sent a request to for the ITC update after collecting the money to ensure that the accounts are closed .

Response I got from this Tamyron person via whatsaap is that they are not MBD and that I should do it myself . Firstly I just this response was uncalled for especially from someone who is an employee whose job is to provide customer service ,this makes me question if the company does audit the service its consultants because this was very rude and I have paid with my money a whole R18000 but this is a pathetic useless service we get .

As per Tamyron his or her job is to collect the money on behalf of service providers and leave clients accounts opened.

I must say I'm really disgusted by this awful service from DMC .