CA
Candice A

1 reviews | Active since Jan 2011

13 Oct 2015, 10:27

Account settled in 2011 already!!!

DMC first contacted me in 2012 & I immediately provided them with proof of payment & settlement emails regarding a Personal loan acc.Last week a tracing company called me wanting to make payment arrangement on the same acc! I got DMC's details from this company & have been dealing with Asavela ever since. Needless to say according to him, the proof I provided over 3 yrs ago is not sufficient! Even though my 2012 credit report also shows the acc is paid up, he says that proves nothing! Seriously!!! So I tortured myself, got a paid up letter (more proof) from the creditor who also cannot believe that I am seriously being asked for more proof and sent it to Asavela and Georgina yesterday.The creditor also sent the same letter to another person at DMC & someone at Real People in case someone decides to hassle me again. I called yesterday and Georgina does not have her PC at the moment to check what I sent & I told her it is fine, as long as someone gets it, I have done more than my fair share on this matter. I refuse to deal with Asavela - he just aggravates the situation.Try and harass me again, I'll sue.I have approached the Debt Collectors Council to complain.Don't contact me.

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Replies (1)
DMC
DMC's reply14 Oct 2015, 15:02
Official
Hello CANDRIES,

Thank you for affording us the opportunity to investigate this matter.

We are passionate about delivering an efficient service and are continuously focused on making a positive contribution by treating our customers with dignity and respect.

We trust that we have addressed your concerns in respect of this particular account in our correspondence dated 14 October 2015.

In light of the above we have proceeded to close your query.

Kind regards
Georgina Witbooi
Tel: ***
Email: ***

Best regards,