NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Centurion DLTC (Gautrain Station)
How is Centurion DLTC (Gautrain Station) rated on Hellopeter?
Hellopeter has tracked Centurion DLTC (Gautrain Station) across 37 reviews. Centurion DLTC (Gautrain Station) hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Centurion DLTC (Gautrain Station)? Write a review to help others decide.
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2019
Gautrain Midi Busses
Very unprofessional!!! Why do the busses not stop and wait for the time they supposed to depart !!!! These busses always leave minutes before it’s time !!!!
1 reviews | Active since Jul 2019
Gautrain Midi Busses
Very unprofessional!!! Why do the busses not stop and wait for the time they supposed to depart !!!! These busses always leave minutes before it’s time !!!!
1 reviews | Active since Nov 2015
Arogant and pathetic service
They have more guards in the parking area that parking spots. If you park on the yellow line to rush in to just collect your license then the guards walks with you and tell the person at collection not to give you your license unless you move your car. then I swing open the door and move my car, then I return the person in charge threw my temporary license and receipt outside because "I slammed the door". Then they look and after 8 weeks it is still not ready.
1 reviews | Active since Nov 2015
Arogant and pathetic service
They have more guards in the parking area that parking spots. If you park on the yellow line to rush in to just collect your license then the guards walks with you and tell the person at collection not to give you your license unless you move your car. then I swing open the door and move my car, then I return the person in charge threw my temporary license and receipt outside because "I slammed the door". Then they look and after 8 weeks it is still not ready.
1 reviews | Active since Dec 2021
Over charge on trips
Been traveling with the train from centurion to Hatfield daily for the entire month of May. Paid with my virtual card in and out everyday. Paying R49 in and R49 out.. now had R260 taken from my account. Called in and was told this happens if you use two dof methods of payment. Which I didn't. Called the help line and said I should request a refund. To date have not heard anything. Very disappointed
1 reviews | Active since Dec 2021
Over charge on trips
Been traveling with the train from centurion to Hatfield daily for the entire month of May. Paid with my virtual card in and out everyday. Paying R49 in and R49 out.. now had R260 taken from my account. Called in and was told this happens if you use two dof methods of payment. Which I didn't. Called the help line and said I should request a refund. To date have not heard anything. Very disappointed
1 reviews | Active since Apr 2021
Shocking Service DLTC Centurion Gautrain
Today - I had the most horrific experience, the one that reinforces negative stereotypes about civil servants, just when Government is doing it's best to erase this. I arrived at the licensing department and they were already two hours behind, I'm not sure how that happens when they have a schedule in place. I was 10 minutes late and I agreed that I will get in with the next group. The lady who sits at the front desk, the one who monitors the que forbed me off when it was my time. She wasn't clear as to when I will be allowed nor what the process is, she openly humiliated me without clarifying the rules. She was disgustingly rude with customers who were enquiring about a few things. She lacked approach and professional etiquette. Ultimately she instructed her colleague to get me out. I was turned back at 14h00, while their office was far from closing. This manner and behavior are shocking from people who are supposed to serve our citizens. I do hope that this is looked carefully to ensure efficiency. I will be relating this story wildly to protect others from this shocking experience.
1 reviews | Active since Apr 2021
Shocking Service DLTC Centurion Gautrain
Today - I had the most horrific experience, the one that reinforces negative stereotypes about civil servants, just when Government is doing it's best to erase this. I arrived at the licensing department and they were already two hours behind, I'm not sure how that happens when they have a schedule in place. I was 10 minutes late and I agreed that I will get in with the next group. The lady who sits at the front desk, the one who monitors the que forbed me off when it was my time. She wasn't clear as to when I will be allowed nor what the process is, she openly humiliated me without clarifying the rules. She was disgustingly rude with customers who were enquiring about a few things. She lacked approach and professional etiquette. Ultimately she instructed her colleague to get me out. I was turned back at 14h00, while their office was far from closing. This manner and behavior are shocking from people who are supposed to serve our citizens. I do hope that this is looked carefully to ensure efficiency. I will be relating this story wildly to protect others from this shocking experience.
1 reviews | Active since Jun 2024
Worst Experience Ever
I am writing to formally lodge a complaint regarding the poor service I received at Centurion Station today. My card kept reflecting as “invalid” when I tapped out, and I was instructed to proceed to customer service. Upon arrival, I was assisted by a staff member named Kgomotso Sene, whose conduct was extremely unprofessional and discourteous. Earlier that morning, I had loaded my Kelva card with R79 for a return trip to Sandton. Unfortunately, the security officer who assisted me with the loading process appears to have done so incorrectly. When I explained this situation to Ms Sene, instead of calmly explaining how the error may have occurred or offering a solution, she was rude, dismissive, and showed no willingness to assist. I had to repeat myself several times and was left to ask what steps needed to be taken, as no guidance was offered. As a result of this situation, I was forced to pay R158, which is double my usual fare of R79. This was not only unfair but extremely frustrating, especially considering the error was not of my making. The manner in which this matter was handled left me feeling disrespected and unheard. Customer service should aim to assist and resolve issues professionally, not make commuters feel uncomfortable or at fault. I trust that this complaint will be taken seriously and that appropriate steps will be taken to address both the incident and the conduct of the staff member involved. This is an experience I will not easily forget.
1 reviews | Active since Jun 2024
Worst Experience Ever
I am writing to formally lodge a complaint regarding the poor service I received at Centurion Station today. My card kept reflecting as “invalid” when I tapped out, and I was instructed to proceed to customer service. Upon arrival, I was assisted by a staff member named Kgomotso Sene, whose conduct was extremely unprofessional and discourteous. Earlier that morning, I had loaded my Kelva card with R79 for a return trip to Sandton. Unfortunately, the security officer who assisted me with the loading process appears to have done so incorrectly. When I explained this situation to Ms Sene, instead of calmly explaining how the error may have occurred or offering a solution, she was rude, dismissive, and showed no willingness to assist. I had to repeat myself several times and was left to ask what steps needed to be taken, as no guidance was offered. As a result of this situation, I was forced to pay R158, which is double my usual fare of R79. This was not only unfair but extremely frustrating, especially considering the error was not of my making. The manner in which this matter was handled left me feeling disrespected and unheard. Customer service should aim to assist and resolve issues professionally, not make commuters feel uncomfortable or at fault. I trust that this complaint will be taken seriously and that appropriate steps will be taken to address both the incident and the conduct of the staff member involved. This is an experience I will not easily forget.