Pathetic After sales service

I am totally disgusted in the Service of this Global company.

On 20 January I lost a drone Phantom 3 Pro due to a software error. Drone still under warrantee according to DJI rep when I purchased the drone. I immediately started corresponding with the online assistance team. very helpful from the word go. Requested info, I supp**** them with everything. Two days later I do a follow up and according to DJI the drone was activated in 2016. I asked them how their rep can sell me a drone if the information is false. They then state this is not a DJI rep, after that email the rep also disappeared with my proof of purchass. I then start asking for Managements details or for them to contact me, no response for a week, then suddenly I get the response I was looking for we are going to assist you with your request (meaning they will replace my A/C unit) Very happy with the response I thank them for their assistance and decision. Next day they come back to me and tell me they will give me 10% discount on my next purchass, furious with this I start sending mail after mail, I include all the managers of M Luo's team. Also ask for Mr Wang's details,suddenly they all disappeared.

I then go read more about Mr Wang. and get to this interview.

Very interesting article about Frank Wang, founder of DJI. For the first time ever DJI acknowledges in print, what a lot of Phantom owners have known: Phantoms fly away due to software issues. Also a lot of talk about Colin Guin's depart from the company. It's a bit Inspire related too, as CEO Wang admits to the Phantom flyaways, and since the new P3 and Inspire share software/app to some extent. He also says he didn't show at the P3 launch as he was not happy with the product?!?!? Go figure. Very interesting read. http://www.forbes.com/sites/ryanmac/2015/05/06/dji-drones-frank-wang-china-billionaire/ How do you do a statement like this and when the product gives errors your company refuse to replace the A/C unit.

I am warning each and everyone that is buying a drone from any DJI supplier or rep, please make sure that the documentation and terms and conditions are read and undertood.

The after sales service is pathetic, non existant. They don't care about us because they have money and we will not be able to fight the company in court.