Worst service ever

Worst experience ever standing in front of the shop needing help to buy some heat breaks and nozzles there is no one to help to identify what heat break it is even though its the DIYElectronics 3d printer refuses to help and says i must send an email. And place an order online for something i cant identity nozzles yes but heatbreak no. But still standing at the door wanting to place an order and the lady on the intercom said she will only help me in an hour while im standing outside. What pathetic service i know there is a pandemic but hell attend to your walk in customers. Very quick taking peoples money but the worst after service.