jC
jacinth C

1 reviews | Active since Nov 2010

03 Dec 2019, 16:23

Worst electronics supplier in Durban, KZN is DIY Electronics

Absolutely poor service. I went to purchase three items yesterday, I was rudely told that they are a "purely online store". Despite the fact that I have made several walk in purchases over the past four months. (All on my card, and yes I have receipts too). The clerk refused to assist me as I did not order online. He sent the "manage" named Cindy. She was worse than the clerk. She even told me that she did not have time for this. Meaning I drove there, only to be refused service and at NO point was I advised that this was purely for online purchases. She may not be aware that my phone records all activity. I watched that interaction last evening and was totally disgusted all over again. Dont support these "don't care" and poor attitude only there to rip you off suppliers. There are other professional and reputable suppliers in Durban. Never , Ever again will I drive 30kms to this store. If I were you, read the other reviews, nope not the ones written by Cindy and the owners family. Those just cannot be true. Video will be available on youtube.

0
Replies (2)
jC
jacinth C's update03 Dec 2019, 20:15
Reviewer Update
Strangely the complaint and the ****** at DIY response and my further fact statements have disappeared from the google review on the DIY site.
jC
jacinth C's update03 Dec 2019, 20:31
Reviewer Update
Firstly, thank you for your response below. However I must assist you avoid a further collision with bitter reality.
1. Your detailed public relation BS response above is a copy and paste. Nonetheless your display of creative and imaginative articulations clearly reflects your organisations vacation from reality.
2. This is despite zero reliance on facts. These are simple and freely available, including actual recording (audio and visual recording).
3. If you spent less than a quarter of the time actually getting the facts, it would save you many, many hours of fictional and creative writing. I have to agree that this will benefit you when you close your doors. Suggest you continue to gain more professional fictional writing experience, well may be not. Guess your ex ********** customers coerced you into gaining heaps of experience, once they complained.
4. You can fool some of your customers some of the time. Maybe you disagree, could it be that it is an art that you work tirelessly on perfecting.
5. Poor quality is poor quality. Poor service is poor service. Package or define policies, procedures anyway your imagination dictates, consumers are not stupid, despite your attempt to suppress the facts and truth.
6. Well done on deleting my google reviews on your website, yes including your awesome detailed response.