Bad service, missing and damaged parts.

Bought a DIYELECTRONICS PRUSA I3 Premium KIT a week or so ago, got the package with no visible damage and happy with the courier delivering it quite fast and correctly. That is where the good experience stops.

As it is a DIY kit I start to assemble it piece by piece according to the manual to find the first head ace, the LM8UU bearings. First off they look second hand and the bearings have deep marks and rust marks on the bearings as if they where ripped from an old machine. Some even having grinder marks on them as if they where grinded to fit a different unit. Let me not even mention how pathetically they did the job of sliding on the linear rods.

Take it as is as people do make mistakes and bearings not costing so much I knew I could source some new ones and continued with the build just to get to the second head ache.

No M8 hobbed bolt in the extrude package included in the kit. One of the most important parts and hard to source items (not even listed on there own websites). Send an email to there support email explaining the situation and how this can be resolved. This was on the 15/09/2020 where by Lee Govender apologized and said they will look into the matter.

And so we continue with the build just to get to the next head ache, take the screen out of its packaging to find a nice big dent in the screen, wire the screen up to see if it still works and nothing displays.

Yet again I reach out to the team on the already open support ticket just to get no reply.

After following up daily the only reply I get is that Lee Govender is looking into the issue.

So after spending R8000 on the printer, another R200 on new bearings I still do not have a 3d printer that is working. So much for supporting local companies when they treat there customers like this.