ME
Mohammed E
1 reviews | Active since Oct 2015
06 Apr 2023, 13:26
No After sales support from DIY Geek
Contacted DIY Geek support via whatsapp on 31/03/2023 at 1.14 pm. to report a problem with a Kodak Solar Inverter purchased from them. There was no response from them for hours. I questioned them about the lack of response.. I was informed that they close at 1 pm on Fridays and that the suppliers will respond on Monday. No response was forthcoming from either DIY geek or the supplier to date.
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Replies (3)
DIY Geek's replyOfficial
13 Apr 2023, 09:36Hi Mohammed. We're waiting for you to send the Return form back to us so we can expedite this repair for you. Segen is inundated with repairs so things are moving slowly. Apologies for the inconvenience.
DIY Geek's reply13 Apr 2023, 09:36
Official
Hi Mohammed. We're waiting for you to send the Return form back to us so we can expedite this repair for you. Segen is inundated with repairs so things are moving slowly. Apologies for the inconvenience.
ME
Mohammed E's updateReviewer Update
14 Apr 2023, 12:17The form you request will be forwarded. However do not use this as an excuse for ignoring my request for warranty service.
You have not explained your failure to address my problem with the inverter in spite of contacting you on two occassions via whatsapp and informing you that I will post on hellopeter.
It seems your focus is on new business with new profits and you show no care for clients who have problems with products purchased from you
You have not explained your failure to address my problem with the inverter in spite of contacting you on two occassions via whatsapp and informing you that I will post on hellopeter.
It seems your focus is on new business with new profits and you show no care for clients who have problems with products purchased from you
ME
Mohammed E's update14 Apr 2023, 12:17
Reviewer Update
The form you request will be forwarded. However do not use this as an excuse for ignoring my request for warranty service.
You have not explained your failure to address my problem with the inverter in spite of contacting you on two occassions via whatsapp and informing you that I will post on hellopeter.
It seems your focus is on new business with new profits and you show no care for clients who have problems with products purchased from you
You have not explained your failure to address my problem with the inverter in spite of contacting you on two occassions via whatsapp and informing you that I will post on hellopeter.
It seems your focus is on new business with new profits and you show no care for clients who have problems with products purchased from you
DIY Geek's replyOfficial
29 Jun 2023, 08:24Hey
Apologies for the unfortunate timing and forgetting you on the Monday
This issue has been resolved. Thanks
Apologies for the unfortunate timing and forgetting you on the Monday
This issue has been resolved. Thanks
DIY Geek's reply29 Jun 2023, 08:24
Official
Hey
Apologies for the unfortunate timing and forgetting you on the Monday
This issue has been resolved. Thanks
Apologies for the unfortunate timing and forgetting you on the Monday
This issue has been resolved. Thanks