Poor customer service

We bought 3 rolls of bird mesh in June last year. By November the meshvwas very rusted and now has started disintergrating. When I phoned the Bela Bela branch where the purchase was made the owner himself then said it was imported non SABS quality they can't help me. Not once when quoting or purchasing was this information made available. Considering it is bird mesh used for bird cages surely this should be made available. Then i attempted DIY head office telephonicaly with a promise to come back. No joy. An email sentbreceived a reply of thank you for emailing we will get back to you shortly. 2 weeks later I havevrecived no response or a phone call. DIY Depot has no care for their customers. Only supply poor quality. No after sale service from the local branch to head office?