DivineScent - No response to faulty bottle

I purchased 4 perfumes from DivineScent on 15 December 2021. The order was delivered on 17 December 2021 and on inspection I found that one of the perfume bottles was damaged and apppeared to have had some sort of leak.

I wrote an email to DivineScent and attached pictures of the bottle. On 20 December 2021, I received an email apology from DivineScent and they asked if they could provide me with a coupon for my next purchase. I accepted this offer. However, instead of a coupon I received another email requesting a video of the faulty item. I sent the video and have received no response from DivineScent since.

I have followed up several times and their contact number always goes to voicemail. Very disappointed, don't promise one thing and then not respond thereafter.