Very bad service
I am very upset. I returned 2 dibe bags that broke during my dive tour, I already returned one that broke before we ever left, all 3 broke in exactly the same way. We came back 12 Jul I sent them a message before we arrived. Plenty of messages, some time 2-3 a day, waiting for feedback. Finally was decided that I will get a refund. That took again days of messages a d phone calls before it actually happened, then only one was refunded last week, I had to phone again and again, I don't as told the second refund was done the same day I complained. When I phone they say they will get back to me, but nobody actually gets back to me, I have to phone again. Phoned HQ today, the 2nd in charge said he doesn't know what I'm talking about but will find out and get back to me... Again no phone call. Received a mail with proof of payment, that was made today 16:50. But the money wasn't cleared so now I have to wait again 2-3 days. I told Lawrence I needed This money back urgently. Nobody answers when I phone. I was a good client, shoped in menlopark alot, referred many friends there. But this is unacceptable. I will never refer anyone again or buy there again.
Helpful (0)
Replies (3)0
Replies (3)
Divetek JHB's replyOfficial
07 Sept 2022, 10:50Hi Madelein, as discussed this morning, this is incredibly dishonest and not a true representation of how we have gone above and beyond to assist with 3 damaged bags that you did use for your Red Sea Trip. I received your banking details on the 25th August at 1:30pm (9 working days ago) before the second bag was returned. I have correspondence and you most certainly have not been ignored. Our terms and conditions are clearly stated and refunds can take up to 15 working days. These bags were returned broken and used and require a warranty process from Italy which we have not subjected you to and have returned the funds in full. 3 bags, used and broken. As with most companies, payments are batched and made once a week. First payment was made on 31 August. Second bag was returned end of August, payment made yesterday. Both payments were made in a timeous manner between 5-7 working days.
It's a pity that we have made such an effort to only receive a dishonest review.
It's a pity that we have made such an effort to only receive a dishonest review.
Divetek JHB's reply07 Sept 2022, 10:50
Official
Hi Madelein, as discussed this morning, this is incredibly dishonest and not a true representation of how we have gone above and beyond to assist with 3 damaged bags that you did use for your Red Sea Trip. I received your banking details on the 25th August at 1:30pm (9 working days ago) before the second bag was returned. I have correspondence and you most certainly have not been ignored. Our terms and conditions are clearly stated and refunds can take up to 15 working days. These bags were returned broken and used and require a warranty process from Italy which we have not subjected you to and have returned the funds in full. 3 bags, used and broken. As with most companies, payments are batched and made once a week. First payment was made on 31 August. Second bag was returned end of August, payment made yesterday. Both payments were made in a timeous manner between 5-7 working days.
It's a pity that we have made such an effort to only receive a dishonest review.
It's a pity that we have made such an effort to only receive a dishonest review.
's updateReviewer Update
07 Sept 2022, 13:02Nothing of what I sais was dishonest.
and during our phone call this morning you were extremely rude,you kept interrupting me while I was talking and you said I had some nerve to phone you and expect help, after my review.
The first bag was broken while still here when I bought it,was returned and replaced, the other 2 broke on the second day while traveling in Egypt,so yes its used. Every time I asked for feedback I was told ,they would get back to me, but unless I phoned or messaged, nobody came back to me.
In my review I said that I waited for feedback regarding what was going to happen about the 2 broken bags since July. It was finally decied that I would be refunded 25 Aug more than a month later.
Then when the refund was eventually done,it was only done for one bag, I had to ask about the other one and I was told that refund was done the same day I required about it, 1Sept.
When their was still no money reflecting in my account yeaterday, I phoned again, was told to contact HQ , which I did, spoke to Byron who said he didnt know anyting about it, will find out and get back to me,no phone call, again.
Then at 17:00 I recieved an email with proof of payment, that show the deposit was done yesterday at 16:47. NOT 1 Sept as I was told.
and during our phone call this morning you were extremely rude,you kept interrupting me while I was talking and you said I had some nerve to phone you and expect help, after my review.
The first bag was broken while still here when I bought it,was returned and replaced, the other 2 broke on the second day while traveling in Egypt,so yes its used. Every time I asked for feedback I was told ,they would get back to me, but unless I phoned or messaged, nobody came back to me.
In my review I said that I waited for feedback regarding what was going to happen about the 2 broken bags since July. It was finally decied that I would be refunded 25 Aug more than a month later.
Then when the refund was eventually done,it was only done for one bag, I had to ask about the other one and I was told that refund was done the same day I required about it, 1Sept.
When their was still no money reflecting in my account yeaterday, I phoned again, was told to contact HQ , which I did, spoke to Byron who said he didnt know anyting about it, will find out and get back to me,no phone call, again.
Then at 17:00 I recieved an email with proof of payment, that show the deposit was done yesterday at 16:47. NOT 1 Sept as I was told.
's update07 Sept 2022, 13:02
Reviewer Update
Nothing of what I sais was dishonest.
and during our phone call this morning you were extremely rude,you kept interrupting me while I was talking and you said I had some nerve to phone you and expect help, after my review.
The first bag was broken while still here when I bought it,was returned and replaced, the other 2 broke on the second day while traveling in Egypt,so yes its used. Every time I asked for feedback I was told ,they would get back to me, but unless I phoned or messaged, nobody came back to me.
In my review I said that I waited for feedback regarding what was going to happen about the 2 broken bags since July. It was finally decied that I would be refunded 25 Aug more than a month later.
Then when the refund was eventually done,it was only done for one bag, I had to ask about the other one and I was told that refund was done the same day I required about it, 1Sept.
When their was still no money reflecting in my account yeaterday, I phoned again, was told to contact HQ , which I did, spoke to Byron who said he didnt know anyting about it, will find out and get back to me,no phone call, again.
Then at 17:00 I recieved an email with proof of payment, that show the deposit was done yesterday at 16:47. NOT 1 Sept as I was told.
and during our phone call this morning you were extremely rude,you kept interrupting me while I was talking and you said I had some nerve to phone you and expect help, after my review.
The first bag was broken while still here when I bought it,was returned and replaced, the other 2 broke on the second day while traveling in Egypt,so yes its used. Every time I asked for feedback I was told ,they would get back to me, but unless I phoned or messaged, nobody came back to me.
In my review I said that I waited for feedback regarding what was going to happen about the 2 broken bags since July. It was finally decied that I would be refunded 25 Aug more than a month later.
Then when the refund was eventually done,it was only done for one bag, I had to ask about the other one and I was told that refund was done the same day I required about it, 1Sept.
When their was still no money reflecting in my account yeaterday, I phoned again, was told to contact HQ , which I did, spoke to Byron who said he didnt know anyting about it, will find out and get back to me,no phone call, again.
Then at 17:00 I recieved an email with proof of payment, that show the deposit was done yesterday at 16:47. NOT 1 Sept as I was told.
Divetek JHB's replyOfficial
07 Sept 2022, 13:12Hi Madelein, I was not rude I simply stated the facts.
You are once again being untrue about our conversation this morning as well as the fact that the payment was promised on the 1st.
I have stated all the facts above. You have made it quite clear that you have a very different version of events.
Your refunds have been made and you have received your proof of payments.
You are once again being untrue about our conversation this morning as well as the fact that the payment was promised on the 1st.
I have stated all the facts above. You have made it quite clear that you have a very different version of events.
Your refunds have been made and you have received your proof of payments.
Divetek JHB's reply07 Sept 2022, 13:12
Official
Hi Madelein, I was not rude I simply stated the facts.
You are once again being untrue about our conversation this morning as well as the fact that the payment was promised on the 1st.
I have stated all the facts above. You have made it quite clear that you have a very different version of events.
Your refunds have been made and you have received your proof of payments.
You are once again being untrue about our conversation this morning as well as the fact that the payment was promised on the 1st.
I have stated all the facts above. You have made it quite clear that you have a very different version of events.
Your refunds have been made and you have received your proof of payments.