PATHETIC SERVICE

Purchased a environ product that was ill recommended to me by the staff. Product burnt my skin. Complained a month ago to owner who told me to return the product for an exchange. To date not resolved so I am out of product. No credit. No replacement and owner ignoring my calls. When I do get to speak to her I have to explain again what query this was and how she needs to speak to the receptionist??? Pathetic service to say the least. How the hell to you ask product to be returned. And then say u cant credit and wont replace