1 reviews | Active since Sept 2026
Unacceptable refund delays and non-existent support – Avoid Distro Node
On August 14th, I ordered an Echo Show 8 from Distro Node. The next morning, I cancelled the order to purchase two different items from their store instead and requested a refund.
I was told the refund could only be processed after the product arrived in South Africa. It has now been three weeks, the product still has not arrived in the country, and my refund remains unprocessed for an order I cancelled weeks ago.
Their operations present several major issues:
Inoperable phone numbers: Their listed contact numbers do not work.
Repetitive AI bots: Customer communication is limited to AI bots providing generic, automated responses.
No PayFast recourse: PayFast offers no mechanism for customers to report merchants who take payments for stock they do not possess.
Do not waste your money with Distro Node. Holding customer funds for unfulfilled, non-existent inventory while providing zero human support is completely unacceptable.
We sincerely apologise for your experience with order #380956.
Your order was placed on 14 August 2026, and the item only arrived at our warehouse on 02 September 2026. We fully acknowledge that waiting well past your expected delivery timeframe without fulfillment was frustrating and fell short of the level of service and communication we aim to provide.
The delivery timeline provided to us by the supplier proved to be unreliable, resulting in a significant delay before the stock reached our warehouse. Regardless of supplier delays, we recognise that it is our responsibility to manage expectations and keep our customers properly informed.
Most importantly, your order was fully refunded. At DistriNode, when we are unable to fulfil an order, our commitment is simple: we either deliver the order or refund the customer in full. We do not retain payment for an order that we cannot fulfil.
We sincerely apologise for the delay and for the inconvenience this caused you. We appreciate your feedback, as it has highlighted an area where we have made changes to improve how we monitor supplier shipments and communicate with our customers going forward.
Kind regards,
The DistriNode Team
https://drive.google.com/drive/folders/1wgD-kGvCtYTBtk33xKCnf8xiW_ggyJ_u?usp=sharing
We sincerely apologise for your experience with order #380956.
Your order was placed on 14 August 2026, and the item only arrived at our warehouse on 02 September 2026. We fully acknowledge that waiting well past your expected delivery timeframe without fulfillment was frustrating and fell short of the level of service and communication we aim to provide.
The delivery timeline provided to us by the supplier proved to be unreliable, resulting in a significant delay before the stock reached our warehouse. Regardless of supplier delays, we recognise that it is our responsibility to manage expectations and keep our customers properly informed.
Most importantly, your order was fully refunded. At DistriNode, when we are unable to fulfil an order, our commitment is simple: we either deliver the order or refund the customer in full. We do not retain payment for an order that we cannot fulfil.
We sincerely apologise for the delay and for the inconvenience this caused you. We appreciate your feedback, as it has highlighted an area where we have made changes to improve how we monitor supplier shipments and communicate with our customers going forward.
Kind regards,
The DistriNode Team
https://drive.google.com/drive/folders/1wgD-kGvCtYTBtk33xKCnf8xiW_ggyJ_u?usp=sharing