Very disappointed loyal customer

Kindly be advise that my Fiance has emailed [Email Removed] on the 02/01/2016 with no response!<br> Urgently assist:<br> \Good day <br> <br> I trust that this mail is forwarded to a Manager as I came across the most humiliating experience on New Years Eve offering a guest a Hunters Dry. <br> <br> Earlier in the day i opened a few Hunters that had rust due to the metal caps. Being unable to exchange the ciders due to it being New Year's Eve corporate function