Distell

On 31 December, I bought my 6-pack of Hunters Dry at Makro Carnival. The 6th bottle was empty, had no cap and no label sticker. At 14:54, I sent an email to *** and completed an online form on their website, advising of my predicament. I later sent a Facebook Messenger at 17:47. I gave them all the information I thought they would need: the receipt, the pic of the packaging for the barcode, a pic of the bottle.

As a valued customer, I have not even received a single phone call from them as promised. At first, i was told, via messenger, that the phone call would to come from the Quality Assurance team and as at the Monday the 20th, the call would be coming from the Sales team because they deal with customer complaints. A sales team deals with complaints at Distell, lol.

3 weeks later, no one has seen any value in calling me, all they are good at is sending the tired "We apologise for the delay", so annoying.