a month down the line and NOTHING

I am so livid at the service which I have received after my complaint regarding 3 x Hunters Extreme Bold tins were off, that I have gone as far as to boycott the Distell brand. I have been waiting for a response for over a now and all I get is empty promises. Sharlene never seems to be able to get hold of the rep, and is constantly promising to \call me back".. I know she did her best to help me in the beginning"