****/Shocking Service

I'd like to share my painful experience with Dissa, I ordered a magnetic case via their website over 2 weeks ago and to date I haven't received it after being advised delivery takes about 8 days.. I was given a ref number DA-1059 to hold on to but it has not done anything for me I enquired via inbox and was told to wait a bit but now they have blocked me I can't enquire about my delivery and they are not responding to my emails.. Could this be a ****?