Zero for Vitality Active

It is unfortunate that there isnt an option for zero stars. Its frustrating that this is the platform to go to when all else fails. Over 30 days of trying Discovery Vitality to sort out my missed plays which they advocate so loudly. I have lost about count of the number of follow ups I had to make and will unfortunately continue to make as I pay for this service which I am not getting. What a numbing experience