jJ
jlabuschagne J

1 reviews | Active since May 2016

12 Dec 2016, 13:28

Your systems are broken - still unresolved

<p>5 days later and nothing has been done EVEN THOUGH I called in twice since.</p> <p> </p> <p>What makes Discovery think it can waste clients' money and time?</p> <p> </p> <p>Once again I did a workout with my Apple Watch (on Thursday) and once again, it hasn't allocated points -- even though it shows up on my Vitality Points Monitor with an average heart rate of 187bpm and a workout time of 32 min! What is going on at Discovery? At least once a month I have to follow up on your broken broken systems.</p>

0
Replies (2)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply12 Dec 2016, 15:06
Official

Good day Juan

thank you for contacting us.

We have escalated your query with our device specialists.

Regards

Vitality team

jJ
jlabuschagne J's update12 Dec 2016, 17:41
Reviewer Update

Nobody has contacted me! And Masego at your call centre did not give me a response before the end of the day as promised!