Your integration sucks! How hard can it be to fix a problem.

I have had a Discovery life policy with Vitality for about 4 years now, never with any hassle. I also have a Bankmed membership. These two things are completely unrelated except for Discovery starting to administer Bankmed. Somehow without me ever asking for this my Vitality was moved to my Bankmed membership. In December I became a dependent on my wife's Bankmed membership. This whole process can be a complete Hellopeter complaint on it's own, the incompetence of the people working with this was astounding.

My actual complaint is about my Vitality membership not working since the end of December. I complained almost 3 weeks ago, after which I had to jump through a million hoops in order for Discovery to fix the problem they created. My wife had to phone discovery to cancel her Balance plan on Bankmed so that my Vitality could work. How stupid is that?

After doing this they advised that it would take 10 working days to be fixed. (How on earth does it take that long?) After 10 days, as expected it was still not working. I phoned again and thankfully got a very helpful lady, Susan, who tried her very best and followed up with me regularly. Unfortunately the rest of Discovery was pretty useless, after the cancellations department promised to phone me back in two hours with a resolution, as expected the didn't phone me back. Susan luckily was on top of the ball and phoned me back to give feedback.

Today they thought that they solved the issue, but they miraculously did exactly what I told them not to do and cancelled my Vitality membership and created a full vitality membership under my name. You honestly have to try very hard to ***** up this badly.

Please Discovery, if just one more person can be as on top of things as Susan is, maybe then you can fix this. I will be getting more life insurance quotes in order to move away from Discovery. You guys try to get me to have everything integrated with you, but it's not benefiting me at all. It's only causing hassles. Not worth it anymore!