YOU MESS UP MY DETAILS THEN I GET *****ED!!!!!

<p>o this exciting new adventure with a new health care provider and gym has proven to be the biggest nightmare.</p> <p>I had a lady call me on Wednesday to yell at me that I need to register at the gym and pay again after I was told when I called moths ago and emailed, to inform Virgin Active that, Discovery had gotten my details incorrect and needed to give me a new card or reregister me. The Lady who assisted me and also mentioned that it was not a problem at all with the Gym or Vitality was ********** <p>I called to sign up and never received any correspondence from Discovery after that, just a card a month later and then a call a few months later that my account was suspended? to my surprise, I called back and asked what was going on? they said I had not been paying, But I said I had not even gotten confirmation or the email as promised after the phone call just to confirm and find out what my benefits are and how it all works and so on and so forth.</p> <p>This is very important for someone who is getting medical on her own for the first time and not through her Job.</p> <p>Now I am being harrassed by Virgin active tell me my account is inactive when I have medical aid and have been paying?</p> <p>I refuse to pay anything until the matter is resolved I feel so upset that this has turned out this way and I was so excited to be a part of the Discovery team. I am still yet to utilise all of my Vitality benefits, Card benefits or anything really because my idea of the brand is now damaged.</p> <p> </p>