You cash back system is BROKEN!

I joined my husband's medical aid almost a year ago. Since then, we have both received smses saying that we have been awarded X amount for healthyfood choices, yet we do not know where this money is going.

I spoke to a consultant on the phone who said it is currently going into my husband's chosen bank account and I can change that if I log onto the website. I have just spent over an hour trying to navigate your pathetic website, only to see that when I log on with my profile, it tells me that if I want to change this, I have to log onto the main member's profile.

So I log on to the main member's profile, and then it tells me that I have the Health Wallet active on MY profile and that if I want to change the cash back refund bank account I need to log onto my profile and change the health wallet info. I click on the link to do this, only for it to tell me that I have NO HEALTH wallet active. WHAT THE HELL???

The Cash Back is going into my husband's Discovery Card, but we are trying to change this - BUT YOUR SYSTEM WON'T LET US!

I do not have the Health Wallet activated, yet your POS website is telling me to change my health wallet settings???

How can you be having such pathetic system issues still?!