Wrong Point Allocation

I would like someone to please phone me urgently regarding Discovery Vitality being ****** and totally ignoring my emails. I did two Run Walk for Life sessions that were over 5.5kms yet Discovery Vitality feels that I only deserve to get 100 points instead of 300 point. I have now sent endless emails to rectify this matter only to either be fobbed off or blatantly ignored. Is this the kind of service Discovery Vitality offers their Diamond clients. If that is the case then I think I should rather start looking for a better Medical Aid that treats their clients with some sort of respect.