MV
Mapaseka V

1 reviews | Active since Aug 2010

03 Feb 2016, 17:22

WRong level of REward point system

An email assured us we would not lose anything from moving to Discovery but it was not true for me. The move from Multiply to Discovery has disadvantaged me. Please correct it.<br> <br> I was the highest level possible on the point system of Multiply; now I have been downgraded in the Vitality levels.<br> <br> I was Private club in Multiply. Now I have been changed to Gold at Discovery. The equivalent of Private with Vitality is Diamond status.<br> ...<br> Larissa Hilton rep**** to my complaint that \We have investigated the equivalent status from Momentum Multiply to Vitality and Private Club with Momentum Multiply is equivalent to Gold Vitality status. \"<br> ...<br> I disagree. I have investigated the two point systems and can advice that Gold is not equivalent to Private. HEre is the premise and logic.<br> <br> 1. I received the highest rewards at Multiply as Private<br> 2. I had to maintain Platinum level for 2 consecutive years to qualify as Private.<br> 3. In 2012 when Bankmed moved its clients from Vitality to DIscovery, I was maintaining the gold status for the 3 years I was with VItality.<br> <br> Now prove to me that you are justified moving me a level lower! PResent your investigation results to me"

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Replies (2)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply04 Feb 2016, 08:11
Official
Hello Botho,

Thank you for your comments and for bringing this matter to our attention.

We have referred this query to one of our Vitality Specialists to investigate and contact you to resolve.

Your reference number is ***.

Regards,
Kholofelo Marutha
Discovery Vitality
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply04 Feb 2016, 08:11
Official
Hello Botho,

Thank you for your comments and for bringing this matter to our attention.

We have referred this query to one of our Vitality Specialists to investigate and contact you to resolve.

Your reference number is ***.

Regards,
Kholofelo Marutha
Discovery Vitality