Worst Service Ever

I activated my benefits and requested all necessary cards in December. Called in January and I was told my benefits were not activated and that they would be activated and I would then receive my cards via courier. I sent an email to vitality complaining about the service and I have just received an email saying my benefits have been cancelled. Can someone more senior contact me so that I can forward them the emails I sent to them so that they can perhaps indicate where I ever said I wanted my benefits deactivated. I need them to also listen to all the calls I have made between now and December 2015. The last person that contacted me told that she was going to order my cards and send them via post and I told her that the day before I was informed that the cards would be sent via courier and therefore she needed to contact her colleague so that she can have an understanding of what my query is. I am very unhappy, actually that is an understatement. I would like someone at the office of Mojeep (Executive office) to contact me urgently. Between December and now, I have lost out on all the healthy living cash backs due to the bad service I have received from Vitality.