WORST CUsTOMER SERVICEe

I tried to use the Vitality movie cards since March this year. i have been locked out of the system. i have made several phone call, visited the branches and spent money on data bundles trying to sort the problem, but to date i have recvd nothing in terms of any of promised benefits. I have requested a refund for the subscrpt. that has been paid but was told that it was against cmpany policy. so what would you call taking fees from a customer but not delivering the promised benefitts. Whilst completing my preferred food selection they went offline as they always are. however despite not entering my card no it has selected Woolworths as my preferred vitality store. i am unable to to change this and i am losing point and savings. Noone at vitality answers call. all the agents makes promises that they cannot keep. I want to kno what reparations will be made to me for having had to pay for seven month for services that i have been unable to use. further more speak to me dont speak to my children leaving message for me to call back. i am already paying for the so called loyalty