1 reviews | Active since Sept 2013
Worst customer service when making a booking with Vitality
<p>Good day,</p> <p> </p> <p>I booked a flight on Kulula's website with Emirates airline to Delhi. Before the booking was finalised, the page expired and the booking was not made - but the payment went of my credit card. I subsequently booked another flight for my mom (CBJR3K7 Vitality number ********** 40 ) and one for me (8VE4WLS Vitality number ********** 41). When I contacted the Vitality International Line, nobody was able to assisit me for the refund of the booking that was never made. They transferred me from one person to the next person and when they couldn't assist me, they just cut me of. The lady answering the phone was very rude and didn't want to assist me and then she just cut me off.</p> <p> </p> <p>That is the worst experience ever - I will never book another flight through Vitality ever again!!!!</p>
Good day Stefanie,
Thank you for contacting us.
We have referred your query to the Vitality escalations team to contact you.
Kind regards
Vitality Team
Good day Stefanie,
Thank you for contacting us.
We have referred your query to the Vitality escalations team to contact you.
Kind regards
Vitality Team
I received a call from Mothepo on the 15/12/2016. I explained to her that the airline had contacted me and send the refund through to their refunds department. She told me that she would call back on Monday 19/12/2016 to get feedback on this and ask her Travel Team to assist me with the refund. To date, I have not received any further feedback from her - she didn't call me back on Monday as promised and I have had no assistance at all from your team. I have had to sort this out with the airline on my own. This is very disappointing and frustrating to me as customer as you can't even keep simple promises like phoning back.
I received a call from Mothepo on the 15/12/2016. I explained to her that the airline had contacted me and send the refund through to their refunds department. She told me that she would call back on Monday 19/12/2016 to get feedback on this and ask her Travel Team to assist me with the refund. To date, I have not received any further feedback from her - she didn't call me back on Monday as promised and I have had no assistance at all from your team. I have had to sort this out with the airline on my own. This is very disappointing and frustrating to me as customer as you can't even keep simple promises like phoning back.