Worst costumer service ever!!!!!!

i've been trying to resolve this issue now since January 2015 and still no joy. I have made countless calls and sent many emails explaining that my vitality status has been downgraded from gold to bronze instead of being upgraded to diamond.( been on gold for three continuous years) . Every time I have to explain my story over again and they promise to investigate and phone me back. But it never happens. Discovery health blames it on Vitality and the other way around.<br> <br> They keep on telling me that my husband has been on my vitality since 2013 which is impossible as I've been the only member for the past 4 years?? <br> <br> Also they deducted R600 extra from my account in Feb without any reason and still cant give me answers as to why this happened.<br> <br> I'm tired of sitting for hours on the phone and waiting for feedback with no answers.<br> <br> I wanted my husband to join discovery health this year however I would not recommend them to anymore and am now considering canceling my medical and my husbands life policy with them.