Worst client service

My daughter and I have Vitality with Discovery life.. But cannot use any of the benefits because none of the connecting gyms etc pick my daughter up as having vitality which I pay for monthly. The entry number says “doesn’t exist” and I have emailed complaints department, despite department, Vitality, I have called and just get told what I’m saying cannot be possible. Oh and every song email I sent (+- 8 email) got an instant generic reply saying my email has been received and will be seen to.. 4 weeks later not a single reply or phone call. They are always so happy to take your money but when there’s an issue nothing gets done