Worst Admin and service ever

<p>I am truly at my wits end with the Discovery vitality and I usually try to resolve my queries with the entity in question directly but this time it just hasn't worked. In January discovery took over the administration of bankmed and I was thrilled to find out we could join the vitality program. I completed a form to have my spouse and I put on vitality as part of our medical aid. I was erroneously added to the vitality linked to my spouses life policy, when I tried to rectify this I was told we had to complete a very long cancellation document which we never did and we were happy to keep things as is. Subsequently my vitality and my spouses vitality was cancelled with no instruction from us. I am meticulous with my record keeping and have all the correspondence I have had with discovery. Last week I called the call centre and I spoke to a helpful gentleman called Shiraz he helped me activate vitality on my medical side for my spouse and I and he said he would investigate the transfer of my spouses benefits. Last week Friday he called me and said my spouses benefits would be transferred within 48 hours and my spouse would receive a refund for where he was over charged for his gym I was happy with this. However on Monday we checked with the gym the benefits where still not transferred. On Thursday this week 19 May I called the call centre to follow up and the consultant told me she would investigate and call me but by cob she never contacted me back she also informed me that my spouses benefits were cancelled in December and therefore his benefits would not be transferred which contradicts what I was told. So today I called discovery again and there is still no resolution I have been told the matter will be escalated and I will be contacted back. I just cannot fathom how someone's vitality can be cancelled without their instruction or consent and now we expected to pay a rejoining fee at virgin active when we not at fault and did our due diligence as a client. Please would you resolve this as soon as possible.</p>