Worse Servive by Discovery Vitality

I joined Discovery last year in July and took up the Vitality option. A few days later I tried to join a gym but I was told I didn't have Vitality. The gym agent called them and I was made to join Vitality again and they even provided me a number. When I tried to use the number for flight booking with Kulula, AGAIN I was told my Vitality member is not active. I called Discovery who, strangely, confirmed that my vitality is not active. Again I went through the joining process, which is a telephone conversation not less than 10 minutes. Last week I tried to book flight tickets back to Western Cape, guess what, again I cannot because my vitality is not active. Today I called Discovery Vitality team to enquire, I am informed that the activation team didn't synch my membership, whatever that means. After almost 30 minutes on the phone, I still do not have vitality and awaiting Discovery team to get back to me. I spoke to a lady called Malesego Mebe, who has again assured me shell call back with updates. Surely this is not ethically right. Why have I been ****** of my benefits just because of Discovery's incompetence? It has been almost 7 months trying to resolve this and nothing happens, except for empty promises and assurances