Without explaining me and continue debit my account

<p>Good Evening Vitality review Committee</p> <p><br />As my last email I've attached full documents and this is the new documents to show the proof.....</p> <p><br />I must be honest that i am very highly disappointed with your service especially this feedback that i did get very poor result, not even considering having a meeting to solve this or listen my side of story. I am still getting debit order from my personal account to owe the credit card that i don't even use it, it is sad when noone is taking this serious. </p> <p><br />I've done my part which I've attached and would like you to take this very serious.</p> <p><br />The following attached: <br />No1 - Period of 1 March 2016-30 May 2016 - You can see my point did not reach because i was not explained about the watch</p> <p>No2 - Period of 31 May 2016-28 August 2016 - You can still see i was not explain as you can see less at the gym because in June-July was Ramadan (Muslim Fasting) Month - promise to refund and nothing till today , Also in August i was in hospital - medical certificate was submit to you for proof and no refund. <br />No3 - Period of 30 August 2016 to November 2016 - again not reach to the targets because still was not clarity even the Manager Tim at Seapoint was rude to me in October 2016, started to report to Review Committee and no action was taken even promise to refund to me for June 2016 - August 2016 after asking for proof - submitted already. <br />No4- Period of 29 November 2016 to 27 February 2017 - still did not know about the target to reach and still waiting for my refund<br />No5 - Period of 28 February 2017 to 9 March 2017 = Still not clear on the target and still waiting for the refund and review committee answer<br />No6 - Period of 10 March 2017 to 31 May 2017 - after met with Tasneem and Jade at Seapoint office, both were so helpful and understands my circumstance and then explained very clearly what i was supposed to do and as you can see the improvement from 10 March 2017 to 31 May 2017 - I've reach to my point <br />No7 - period of 1 June 2017 to 28 June 2017 - I had to swipe my card everyday in at the gym and it was really huge disrespectful because was holy month as Ramadan Month but i had to go to swipe the card because i did not want to my target to fail.... <br />It is so sad to see how this vitality review committee does not respect my health, status and my disability where I've explained so nicely and so nicely to show my respect but all i'm getting is no feedback to listen to my side of my circumstances and also I've been off sick for two days on Eid and yesterday but i had to get up and go to gym to swipe my card, this is really abusing my daily target and affecting my stress because i have to use my cost, petrol to drive to gym everyday even in the Fasting month, so this totally show me how Discovery should listen to client needs and respect and understands the client needs. </p> <p><br />I really dont know if your CEO know how this committee review treat me and have not listen to me or take a charge to say, let have a meeting on this where i am willing to bring my South African Sign Language Interpreter again even i must pay for my SASLI that i've brought on 9 March 2017 and i had to pay with my cost. </p> <p><br />My credit card is increasing for something that i did not use, please can you have respect for me please, This is not nice feelings what you are doing to me where how would you feel if you were in my shoes that you were not explained about the watch before joining this credit card. As ive explained that if i was explained about the watch i would meet the target or not take it because of my job title were is so hectic. </p> <p><br />Please can this STOP please, i am sick and tired of this abusing to me, using my money that i work hard for....</p> <p><br />PLEASE STOP this......</p> <p><br />Waiting for your feedback </p> <p><br />I know the feedback is within three days as i wish it was respect to reply fast, if i could hear over the phone then it would have speedy faster....but again no respect from this review committee.....</p> <p><br />Thanks </p> <p><br />Jabaar </p> <p> </p> <p>On Thu, Apr 13, 2017 at 3:18 PM, Provincial Director DeaFSA Western ********** co.za> wrote:<br />Dear Vitality Review Team (no name given)</p> <p> </p> <p>Once again I’m very disappointed as it seems like The Vitality Team is not reading nor listening to the clients’ request as well as the demand and expression of the situation. It is quite sad because from what I am reading it seems as if it is all about ‘money’ and the human rights factor is not considered. I have explained this and I have attached my proof again for the 5th time even after explaining it numerous times.</p> <p> </p> <p>The following is attached:</p> <p>The agent (a woman) who communicated with me did not explain anything about targets or costs related to the watch. I asked if there was anything related to the watch that I am going to pay for and she said no. NO explanation regarding the WATCH. She was clear as you can see in the attached document.<br /> </p> <p>In July and August I then discovered the debit order on my account. I sent several emails to enquire about what was going on as it is my hard earned money that is being debited. Discovery has no right to do that. I am not STUPID and would not agree to such a thing if it wasn’t explained.</p> <p> </p> <p>In October 2016, I went to the Discovery Store in Seapoint and met with the manager in store. He was extremely rude and not helpful at all. Ever since then I have been waiting for emails and have received many reference responses after I emailed Discovery. However, the cost has now accumulated and affecting my credit, is that FAIR???</p> <p>It is only on the 9th March 2017 that I was able to get a meeting at the Discovery Seapoint Store. I brought my South African Sign Language Interpreter (SASLI) along with me. The reason for that is because I am a Deaf person and I need to be clear on what is going on. It was only then that I was told about the targets and if I don’t meet the target that’s when my account would be debited. I have desperately been trying to reach the targets, as you can see on my record, however it is difficult to do so due to my work and travelling situation. As a result of this I am not reaching the full target and my account is still being debited.</p> <p> </p> <p>If I received full information about the watch from the point of sale, I would not have accepted the offer. My job title and capacity thereof doesn’t allow me to sit in the office all day. I have to see to the needs of unsatisfied clients without delay and their needs are of the utmost importance. It seems like Discovery don’t share the same views for their clients.</p> <p> </p> <p>If this continues to be ignored or remain unresolved, I will be taking this further and taking to social media to show the society that I have received UNFAIR treatment and I have never encountered such treatment before with any other companies. My rights have been violated in a manner that is completely unacceptable.</p> <p> </p> <p>Point is that the terms and conditions of this deal was not explained or elaborated in full at the point of sale and also to add that my first language is SASL (South African Sign Language)</p> <p> </p> <p>Yes I’ve signed the contract however when discussing the terms of the watch with the agent I asked whether there was a cost related to the watch, she assured to me there was no cost. Trusting in her word and information I signed the contract. There was no full explanation made regarding targets or cost relating to the watch, this counts as a mislead sale. The agent omitted important information with the hopes of making a sale.</p> <p> </p> <p>I have done some research on this matter and this is what I have found: </p> <p> </p> <p>The South African Consumer Protection Act, No 68 of 2008</p> <p>As a consumer you have certain rights and you must know your rights and consumers should be aware that they are entitled to enforce their rights. The consumer protection act and the Bill of Rights allow consumer certain rights and these include the following:</p> <p>Right to privacy.<br />Right to choose your product.<br />Right to fair and honest dealing.<br />Right to disclosure of information.<br />Right to fair and responsible marketing.<br />Right to accountability by suppliers.<br />Right to fair value, good quality and safety.<br />Right to fair, just and reasonable terms and conditions.<br />Right to Equality in the consumer market and protection against discriminatory marketing<br /> </p> <p>4) RIGHT TO DISCLOSURE OF INFORMATION</p> <p> </p> <p>a) Right to information in plain and understandable language.</p> <p> </p> <p> Consumers have the right to demand agreement, contracts and other documents in a plain and understanding language.</p> <p> </p> <p>3) RIGHT TO FAIR AND HONEST DEALING</p> <p> </p> <p>a) RIGHT TO ASSUME THAT SUPPLIERS ARE ENTITLED TO SELL GOODS</p> <p> </p> <p> It is a consumer’s right to assume that the supplier have the Legal right to sell the products and goods on promotion by the supplier or that the lessor have the authority to lease goods or products.</p> <p> </p> <p>On top of all that, I chose Discovery because of the good marketing and history. I have joined the medical aid and have been very satisfied because I was given a full explanation on everything which I clearly understood before I signed the contract/agreement. I have had no problem with this since joining however since getting the Discovery credit card and being told the Apple watch is free.. This was a bad consultation.</p> <p>The Review Team itself, no names, no signatures, no details are ever provided as to who is in contact with me via email. It is like a call centre which I find unprofessional. It is not accessible because when I email then I am waiting at least 3 days before I receive a response yet my debit order goes off without delay, is this fair treatment?</p> <p> </p> <p>I am going to keep tweeting and remain active on social media about this matter until it is resolved.</p> <p> </p> <p>Waiting for your feedback</p> <p> </p> <p>Yours sincerely</p> <p> </p> <p>Mr Jabaar Cassiem Mohamed (Deaf)</p>