Without Doubt the Worst Service I have Received

Quite simply put, I made a purchase of R3000 on 22 December 2014 and a further R1600 on 7 February 2015, both at Totalsports. Both times I paid using my Discovery Card and insisted that my Totalsports cash back card is swiped<br> <br> I qualified for a 25% cashback in both instances, which would equate to R1,150.00. I have called/emailed/sent the slips & still this matter has not been sorted out. <br> <br> Vitality gladly advertises such benefits when trying to get you over to their medical aid, but as soon it comes time to pay back, they look for any excuse not to reimburse customers<br> <br> I was 1st told that these payments take up to 3 months to reflect so I must wait. I was then told that there was a system problem whilst taking on Sportsmans Warehouse as an additional service provider so my purchases had not recorded correctly, and now after being promised feedback there is complete silence.<br> <br> I don't think I have ever dealt with this sort of poor service from any company. Whilst R1,150 isn't a huge amount of money, this has now become a matter of principal as part of my logic of moving to Discovery Vitality was the services offered. This is completely dishonest & unacceptable