1 reviews | Active since Nov 2013
Why can't I get a Pick 'n Pay healthy food benefit card?
<p>For a month now, I've been trying to activate my vitality healthy food benefit and get a healthy food benefit card.</p> <p> </p> <p>But there is a problem - My husband has a Discovery card.</p> <p> </p> <p>And since I apparently stopped being an individual human being when I got married, getting this benefit without using my husband's card (that I don't have the right to sign for!) is too much for discovery. They need to now activate this benefit manually. And they have apparently been unable (or unwilling) to do this for a full month. I even have a reference number, for which I have gotten zero feedback. And when I have to log a second ticket to get feedback on the first, I tend to get a bit more than just irritated.</p> <p> </p> <p>I should have had my card by now, I should have been earning points by now. So besides activating this benifit immediately, I also want to know what discovery will do to make up for the points and savings I am missing out on due to their disinterest in helping me.</p> <p> </p> <p>I have been in contact with someone from discovery on twitter, and I've been very patient and understanding until now. No more.</p>
Good Morning Wilma,
Thank you for contacting us.
We have referred your query to the Vitality escalations team to contact you.
Kind regards
Vitality Team
Good Morning Wilma,
Thank you for contacting us.
We have referred your query to the Vitality escalations team to contact you.
Kind regards
Vitality Team
