Where are you hiding :-?

Not able to e-mail Vitality (e-mail address removed from website?) or submit query through website (only get computer gibberish on submission), so I try through this trusted platform (hellopeter) in the hope that someone from Vitality will emerge to answer: My wife and I did not receive the usual cash back on the Gym Booster during the previous billing cycle. Discovery Active rewards still indicate that it is possible to receive 100% of the gym fees back (we have activated Gym Booster, visited more than 36 times in a rolling year, and achieved all our goals in the relevant billing cycle).